Introduction
Aeloria (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services. By using our website, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, postal address, and other information you provide directly.
- Account Information: Details of your account, financial transactions, and preferences when you use our services.
- Technical Information: IP address, browser type, device information, and website usage data collected automatically through cookies or similar technologies.
- Third-Party Data: Information received from partners, service providers, or publicly available sources.
How We Use Your Information
We use your information for purposes including:
- Providing and managing our services.
- Communicating with you, including responding to enquiries and sending updates.
- Personalising your experience and improving our website and services.
- Complying with legal, regulatory, and contractual obligations.
- Preventing fraud, maintaining security, and protecting our rights and property.
Sharing Your Information
We may share your personal information with:
- Service Providers: Third-party vendors who assist us in delivering our services.
- Regulatory Authorities: Where required by law or to comply with legal obligations.
- Business Transfers: In the event of a merger, acquisition, or sale of assets.
We do not sell your personal information to third parties for marketing purposes. - Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience, analyse usage, and provide targeted content. You can manage your cookie preferences through your browser settings. For more details, please see our Cookie Policy.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. However, no system can be completely secure, and we cannot guarantee absolute security.
Your Rights
Under UK data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your data.
- Object to or restrict the processing of your data.
- Withdraw consent where processing is based on your consent.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is mishandled.
Retention of Data
We retain personal data only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date.
Contact Us
For questions, concerns, or requests regarding your personal data, please contact us via our Contact Us page.
Email: support@aeloriaonline.com
Phone: +44 78 5842 3705
Address: 64 Bishopgate Street, Seend Cleeve, SN12 8UB
Effective Date: 5-03-25
